Provide Support

Implementation isn't the end of the journey
Provide Support icon

We pride ourselves on being the experts by your side – and that continues post-implementation with our comprehensive support packages.

Although we rarely concern ourselves with having an umbrella on sunny days, you’re still glad to have packed one when the clouds come storming along. Support packages are the same: having an agile, reliable support option in place means that you can bask in the utmost confidence – before anything can happen.

If you’d like to find out more about our support offering, be sure to contact your account manager, or get in touch using the form on this page.


Assistance

Customers can pick up the phone and speak to one of our Identity Experts for troubleshooting and general guidance on the fly.

  • Reactive Support​
  • 4 hr Initial Response Time​
  • 8 Intervention Hours

Starting from £9995 per annum


Intervention

Our Identity Experts are on hand to intervene remotely for bigger challenges, taking the pressure off you.

  • Reactive Support​
  • 4 hr Initial Response Time​
  • Unlimited* Intervention Hours​
  • Remote Annual MIM Health Check

Starting from £19,995 per annum


Management

We’ll monitor and maintain your system, as well as fix any issues which might arise.

  • Proactive Support​
  • Daily Checks at a Fixed Time​
  • 4 Hr Initial Response Time​
  • Unlimited* Intervention Hours​
  • Managed Service​
  • Remote Annual MIM Health Check

Starting from £29,995 per annum

A few people we've already done it for
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