Support

Flexible identity management support from a Microsoft Gold Partner

We’ve been doing this for some time, so we know what organisations need: fast and effective support with minimal fuss. Our focus is ensuring that our customers get exactly what they need in a timely manner causing little disruption to their business when things go wrong.

Our support services are aligned to our identity management solutions and are delivered by our Microsoft certified technicians to the highest level,  these cover:

• Remote and on-site support

• Business hours telephone helpdesk

• A service designed around you

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Our Support Plans


CAM Installation


Daily Monitoring


Annual Health Check Report

 

Enhanced Support Hours

SUPPORT

4

hour response

8 hours

MANAGED SERVICE

4

hour response

16 Hours

Additional Information

What are Enhanced Support Hours? 

Enhanced Support Hours (ESH) are one hour blocks of support time, used to resolve client issues. ESH expire at the end of the annual contract term and can only be used during working hours. Additional ESH can be purchased if required.

What are our Working Hours? 

Support is available during our working hours between 09:00 and 17:00, Monday to Friday, excluding UK bank holidays.

What’s CAM?

Cloud Activity Monitor (CAM) provides organisations with a single dashboard where they can monitor their identity and security environments in real time. CAM may be purchased at additional cost for support customers.

What CAM Modules are Included? 

Only the Microsoft Identity Manager (MIM) module is included as part of the managed service. Other modules will require a full licence. For more information, click here.

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What is Daily Monitoring Exactly?

Our daily monitoring involves our support team staying on top of everything for you on a day to day basis. They will alert you of any issues across your identity management solution.

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