Password Reset Portal

Forgotten passwords can be frustrating for both users and IT departments having to reset them. Or if you use self-service password reset software it can be really expensive.

Now, there is a third choice with our Password Reset Portal. This enables non-administrative staff to quickly and easily reset a user’s password without needing to have administrative privileges or a self-service password reset solution installed.

For example, in a school, a teacher can reset passwords of pupils in their class without needing administrative rights, and without needing to contact IT.

The Details…

Password Reset Portal is an on-premises solution that operates on a Microsoft IIS server. Via a familiar and easy-to-use interface, it enables a supervisor to quickly reset the password of users they have been authorised to.

With built-in tracking and reporting, you can quickly see which passwords have been reset most and by whom. Allowing you to identify and educate the most frequent transgressors. Implementing Password Reset Portal will:

Provide users and their supervisors with a better IT service

Reduce the time wasted on resetting forgotten passwords

Greatly reduce the number calls to your IT help desk about forgotten passwords

Identity Experts have many years experience of designing, implementing and supporting identity management and access solutions. This has given us a unique insight into the major issues surrounding the use of these systems and has enabled us to design solutions, like Password Reset Portal, to remove a major cause of IT headaches.

We help our customers through our use of leading practices and modular designs, increasing return on investment and introducing new business efficiencies.


  • The time consuming and manual process we had previously has been made completely redundant. Now, with the automated and standardised ESR to MIM to AD integration, a change in ESR automatically updates all our other systems.
    Nigel Hall, Head of ICTDoncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

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